Shipping policy
Effective Date: January 22, 2026
1. Introduction
At Gallant Living ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, https://gallantliving.com.
2. Shipping Destinations
Gallant Living currently ships orders only to addresses within the United States. At this time, we do not offer international shipping.
3. Shipping Costs
Gallant Living offers free standard shipping on all orders delivered within the United States. At this time, we ship only to U.S. addresses and do not offer international shipping.
4. Order Processing Time
● Processing Time:
● Orders are processed within 1-2 business days (Monday to Friday, excluding holidays).
● Order Cut-Off Time:
● Orders placed before 6:00 PM Pacific Standard Time will begin processing the same day.
● Weekend and Holiday Orders:
● Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Time
● Domestic Shipping:
● Orders are typically delivered within 4–7 business days after your order has been processed. Delivery timelines may vary based on the shipping destination and the carrier’s transit times.
● Delivery times are estimates and may vary due to circumstances beyond our control, including weather events, carrier disruptions, or other unforeseen delays.
6. Shipping Methods and Carriers
● Reliable Carriers:
● We partner with reputable carriers to ensure your package arrives safely.
● Domestic Carriers: USPS, UPS, FedEx
● LTL Freight Carriers: FedEx Freight, Old Dominion, XPO Logistics, Estes Express, ABF Freight, Saia, R+L Carriers, TForce Freight
▪ Most large or oversized orders are shipped via third-party freight carriers (truck freight). For freight-delivered items, the carrier will contact you to schedule a curbside delivery appointment. Please provide a valid phone number at checkout so the carrier can reach you and arrange delivery.
● Shipment Tracking:
● All orders include tracking information, which will be provided via email once your order has shipped.
● Insurance:
● Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.
7. Order Tracking
● Tracking Information:
● After your order has been shipped, you will receive an email containing:
● Tracking Number
● Carrier Name
● Link to Track Your Package
● How to Track Your Order:
● Visit https://gallantliving.com/track-order or the carrier's website.
● Enter your tracking number to view the status and estimated delivery date.
● Assistance:
● If you have questions or need assistance with tracking, please contact our Customer Service.
8. Delivery Issues
8.1 Delayed or Lost Packages
● Delayed Delivery:
● If your package is delayed beyond the estimated delivery time, please contact us at support@gallantliving.com or +1 (888) 800-5037.
● Lost Packages:
● If your tracking information indicates that your package was delivered but you have not received it:
● Verify the shipping address provided.
● Check with neighbors or building management.
● Contact us for further assistance.
8.2 Damaged Packages
● Reporting Damage:
● If your package arrives damaged:
● Take photos of the damaged packaging and items.
● Contact us within 7 days of delivery at support@gallantliving.com.
● Resolution:
● We will work with you to arrange a replacement or refund as appropriate.
9. Missing Items
● Reporting Missing Items:
● If any items are missing from your order:
● Contact us within 7 days of receiving your package.
● Provide your order number and details of the missing item(s).
● Resolution:
● We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.
10. Return and Refund Policy
● Returns:
● Returns are accepted within 30 days of receiving your order.
● Conditions for Returns:
● Items must be unused, undamaged, and in their original packaging.
● Certain items (e.g., personalized or perishable goods) may not be eligible for return.
● Return Shipping Costs:
● No cost to the customer for return shipping (covered by Gallant Living).
● Refunds:
● Refunds are processed within 7 days after receiving the returned item.
● Refunds will be issued to the original payment method.
● For More Information:
● Please refer to our Return and Refund Policy for detailed information.
11. Incorrect Address
● Address Accuracy:
● Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
● Returned Packages:
● If a package is returned to us due to an incorrect address:
● We will contact you to arrange reshipment.
● Additional shipping charges may apply.
12. Contact Information
If you have any questions or concerns regarding your shipment, please contact us:
● Email: support@gallantliving.com
● Phone: +1 (888) 800-5037
● Company Address: 732 S 6th St, Ste N, Las Vegas, NV 89101, United States
Our customer service team is available Monday to Saturday, 8:00 AM to 6:00 PM PST. Please note that order processing occurs Monday to Friday only; customer service inquiries received on Saturdays will be addressed the same day, but orders placed on Saturdays will begin processing on the next business day.
13. Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.
Thank you for shopping with Gallant Living!
We appreciate your business and are committed to providing you with exceptional service.
- Company Name: Gallant Living
- Email: support@gallantliving.com
- Phone: +1 (888) 800-5037
- Customer Service Hours: Monday to Saturday, 8:00 AM to 6:00 PM PST
- Company Address: 732 S 6th St, Ste N, Las Vegas, NV 89101, United States